by: Luiz Geraldo Régis(automatic translated by Google)
The Metrorec concerned with improving service to the population of Recife and adjusting the recommendations to increase accessibility and safety of its users, performs design and install the pilot system at Station Recife, Accessibility and Security System – SAE.
At this stage, Metrorec is installing an intercom system that uses IP technology, which through its internal computer network, enables direct communication between users and technicians responsible for operation (supervisors) in the rooms of the future surveillance and Operational Control Center – CCO.
Using this system will allow users to instantly communicate with those responsible to report any event that occurred in stations requesting service in general that requires immediate intervention and to request general or operational information. Thus, the agility to meet the demand of users will produce an improvement in the services provided by Metrorec and an increase in security in general.
To implement System Security and Accessibility – SAE, Metrorec fetched the latest equipment in this type of communication in a traditional supplier of information systems to the user, the APEL of Campina Grande – PB along with the Japanese company are holding TOA equipment with this technology for IP communications.
Thereafter, the SAE directs the call to the supervisor of the station and establishing a communication channel speaker and hands free without the need to hold or keep pressing handsets to talk. The system is equipped with various levels of programming and has the ability to divert calls to other call centers in cases of central or occupied in the absence of those who attend this center.
The Emergency System for Accessibility went into operation on Thursday, October 21, at Recife Station and were present at the inauguration the Superintendent of METROREC, managers and officials from the areas of operation, communication and maintenance, also at this time was counted with visiting team of APEL including Managing Director, Mr. Jose Vidal Clovis Moroni, and representatives of TOA Mr. Yoshinori Masuno – Executive Director, International Division, and Mr. Ota Atsuya – Division Manager of Internal TOA Corporation and Mr. Yasuhiro Hirai – President and CEO of Siix do Brazil Ltda.
After the experimental phase of the NCS, the Metrorec will define its use and establish guidelines for deploying the system in the stations, setting the various parameters such as location of users, the central banks to be used by the system and including determining priorities for plant .
Besides the application of customer service, the SAE can provide the communication service operating technical team installing Metrorec mainly in areas where the frequency of people is not constant, such as substations, external inputs, inputs controlled crossings, where the NCS can make remote the issue of how “open door” complementing the access control system. Thus, the technical Metrorec, to arrive at the site, provide for communicating with the central programmed (eg the CCO), and expounds the need to seek clearance for access.
Since the installation of the System of Access and Emergency, the Metrorec is establishing a benchmark in order to increase the quality of services provided to users by providing all operational more modern and agile, using last generation technology and considering recommendations from the federal agencies as accessibility and public safety.
